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A call center is a central location for high
dimensions calls where customers' and other telephone calls are
handled by an organization, people, and computers. Call centers
route calls to the suitable mediator or operator. A customer
phone function that fields inward service and help desires and
may perform outgoing marketing and telemarketing activities.
ZeeshSoft Engineers provides Call Center and Offshore Call
Center in a. We manage customer care services, technical
support, data conversion, collections, telesales, transaction
processing and many more accompaniments.
Call Center Management:
Call Center management is progressively more important
proficiency as the use of call centers becomes a popular
technique of centralizing information services, reforming order
taking and providing valuable customer support. A call center is
operated by a company or organizations to administer incoming
product support or information inquiries from consumers. Many
organizations rely on their call centers as a way to present
fast and cost-effective customer service.
At present, in this
very competitive and open market world call center you need a
very good knowledge management with a huge range of practical
tools and approaches for meeting these challenges. The skills
compulsory to successfully set-up and supervise a call center
take in all from staff recruitment, personnel management, to
technical understanding of the options available, and the all
important customer relationship management.
Call Center Technical Positions:
We are strong in both
management and technical areas. We also offer a well-built and
various career paths for customer service representatives
working in the call center. Our employment opportunities are as
below:
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Information Technology
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Team Leader
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Process Specialists
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Quality Monitoring
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Workforce Scheduling
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Human Resources
There are many ways you choose to reach your customers,
through traditional call centre inbound, outbound activity or by
technically advanced internet based contacts, ZeeshSoft Call
Center with its track record in the development of a complete
turnkey customer relationship program to achive the results you
need and expect.
ZeeshSoft Customer Relationship Program uses combination of
people, processes, and latest technology in every area of
business that reaches the customer; namely, tele-marketing,
telesales, and tele-support. As successful business focuses on
the following elements in their relationships with their
customers.
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Customer Acquisition
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Customer Care
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Customer Growth
Just acquiring new customers is not enough to maintain a good
business. In modern competitive marketplace, the true value
comes from the care, retention and growth of those acquired
customers. ZeeshSoft is focused to deliver lower costs,
increased operational efficiency, improved customer
experience, greater return on investment and significant
quality improvements by providing the highest quality
outsourced customer relationship management in the teleservices industry.
ZeeshSoft' Call Center was incorporated in 2008
for providing e-business solutions across the globe. At our
Call Center we are equipped to undertake telemarketing
campaigns and technical support services with team strength
of more than 2 people, who are qualified to provide quality
service to its international clients. The call center
services on 24X7 basis inbound and outbound calls in a
client server environment with Computer Telephony
Integration (CTI) and unified messaging enabling us to
handle all types of calls - voice, fax, e-mails, chat etc.
Values:
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