E-Mails Support Service - Your customer
e-mails get replied instantly
Replying to E-mails can eat into your precious
time, which can be better utilized to focus on your core
business activities with strategic importance. Now
livesalesman.com can also follow up your e-mails and customer
queries on your behalf. This service ensures that your customers
are replied to promptly.Our highly skilled personnel keep the
response times as LOW as one hour to meet the commitments you've
made to your customers. By offering timely,consistent and
expedient responsive support, you will improve customer
satisfaction, customer loyalty and online sales. Our e-mail
support service can be used for sales and customer support in
addition to technical support. Our email support, just like our
other offerings is functional 24/7.
Why is E-support so important?
A report by Robyn Greenspan in
Click Z stats says"E-businesses looking for a competitive edge,
customer loyalty and high satisfaction scores should be prompt
with e-mail replies. Research is finding that e-mail response
rates among online companies leaves a lot to be desired."
Results from a survey by
CustomerRespect.com revealed a lackluster response times from
e-businesses. The survey found that 83 percent of the companies
that were studied did not issue an automated acknowledgment; 13
percent sent an auto-response and followed up; and 4 percent
automatically responded but did not follow up. Most of the
websites offer no reply to a general inquiry submitted to their
Web site, despite offering either an online form or e-mail
contact details for inquiries. Simple auto-response
acknowledgment with the help of technological tools available to
e-businesses can not set a customer service standard as they do
not answer customer's questions and erodes customer's trust in
you. It doesn't bode well for customer satisfaction and is
indicative of a bigger problem in the form of the business lost
by the websites due to this because customer's interest in doing
business with you wanes. This problem is more prevalent in small
and medium businesses as due to lack of resources they can not
afford expensive dedicated manpower to take care of queries
which come through -emails. It is better for them to get it done
on an outsourced platform like liveslaesman which has an
exclusive specialization in the field of customer care. Improved
customer satisfaction inevitably leads to enhanced business
while keeping support costs to a MINIMUM with us!
How do we work?
We can support your customers
through email. Our skilled customer service agents have all that
it takes to respond to emails with high accuracy, maintaining
high service levels with most emails responded within 1 hour
from receipt. Our e-mail support service can be used for sales
and customer support in addition to technical support. Our email
support, just like our other offerings is functional 24/7.Our
professional and highly skilled operators read and respond to
your customers' email communications with most appropriate and
accurate responses immediately. Given acceptable workload
factor, all emails are processed and responded to in less
than one hour's time, something we are proud of. Our operators
work round the clock (24x7) to ensure that your customers get
the replies just when they need it the most. We work on a
variable-cost model basis just to suit your business
requirements and embrace considerable client direction in how to
interact with their customers.
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